import asyncio import logging import time from datetime import datetime from functools import lru_cache from typing import Any import httpx from app import config from app.handlers.reviews import add_to_message_queue from app.models import Review, Settings from app.services.gpt import GPTClient from app.services.sheets import read_sheet logger = logging.getLogger(__name__) def get_cache_key() -> int: return int(time.time()) // config.PRODUCTS_CACHE_TTL @lru_cache(maxsize=1) def get_products_dict(_: int) -> dict[str, dict[str, Any]]: logger.info("Requesting Ozon products list") sheet = read_sheet(config.PRODUCTS_OZON_SHEET_LINK) return { str(product.get("ozon id акутальный") or product.get("Ozon ID")): product for product in sheet } class OzonClient: def __init__(self): self.base_url = config.OZON_BASE_URL self.headers = { "Client-Id": config.OZON_CLIENT_ID, "Api-Key": config.OZON_API_KEY, "Content-Type": "application/json", } async def get_reviews(self, limit: int = 50) -> list[dict[str, Any]]: url = f"{self.base_url}/v1/review/list" data = {"limit": limit, "sort_dir": "DESC", "status": "ALL"} try: async with httpx.AsyncClient() as client: response = await client.post(url, headers=self.headers, json=data) response.raise_for_status() return response.json().get("reviews", []) except httpx.HTTPError as e: logger.error(f"Error fetching Ozon reviews: {e}") return [] async def post_comment( self, review_id: str, text: str, mark_processed: bool = True ) -> dict[str, Any]: url = f"{self.base_url}/v1/review/comment/create" data = { "review_id": review_id, "text": text, "mark_review_as_processed": mark_processed, } try: async with httpx.AsyncClient() as client: response = await client.post(url, headers=self.headers, json=data) response.raise_for_status() return response.json() except httpx.HTTPError as e: logger.error(f"Error posting comment to Ozon: {e}") return {"error": str(e)} async def delete_comment(self, comment_id: str) -> dict[str, Any]: url = f"{self.base_url}/v1/review/comment/delete" data = {"comment_id": comment_id} try: async with httpx.AsyncClient() as client: response = await client.post(url, headers=self.headers, json=data) response.raise_for_status() return response.json() except httpx.HTTPError as e: logger.error(f"Error deleting comment from Ozon: {e}") return {"error": str(e)} @staticmethod def format_datetime(iso_datetime: str) -> str: dt = datetime.fromisoformat(iso_datetime.replace("Z", "+00:00")) dt = dt.astimezone(config.TIMEZONE) return dt.strftime("%d.%m.%Y %H:%M:%S") + " МСК" async def process_new_reviews(self) -> dict[str, int]: gpt_client = GPTClient() try: latest_review = ( await Review.filter(platform="ozon").order_by("-published_at").first() ) latest_time = ( latest_review.published_at.isoformat() if latest_review else "2000-01-01T00:00:00Z" ) except Exception as e: logger.error(f"Error getting latest review: {e}") latest_time = "2000-01-01T00:00:00Z" reviews = await self.get_reviews() if not reviews: logger.info("No reviews fetched from Ozon") return {"processed": 0, "new": 0} new_reviews = [r for r in reviews if r.get("published_at", "") > latest_time] if not new_reviews: logger.info("No new reviews found on Ozon") return {"processed": 0, "new": 0} new_reviews.sort(key=lambda r: r.get("published_at", "")) processed = 0 for review in new_reviews: review_id = review.get("id") existing = await Review.filter( external_id=review_id, platform="ozon" ).exists() if existing: continue logger.info(f"Ozon: processing review {review}") published_at = datetime.fromisoformat( review.get("published_at").replace("Z", "+00:00") ).astimezone(config.TIMEZONE) product_id = str(review.get("sku", "")) if not product_id: logger.error(f"Ozon: no product id for review {review}") continue product = get_products_dict(get_cache_key()).get(product_id) if product: product.setdefault("Название", product.get("Товары")) product.setdefault("Категория", product.get("Тип товара")) product.setdefault("Подкатегория", product.get("Категория 2-го уровня")) else: logger.warning(f"Ozon: no product found for id {product_id}") product = { "Название": "неизвестно", "Категория": "неизвестно", "Подкатегория": "неизвестно", } review_data = { "external_id": review_id, "platform": "ozon", "product_id": str(review.get("sku", "")), "rating": review.get("rating", 0), "is_good": review.get("rating", 0) > config.NEGATIVE_RATING, "text": review.get("text", ""), "product_name": product.get("Название", ""), "product_category": product.get("Категория", ""), "product_subcategory": product.get("Подкатегория", ""), "published_at": published_at, "processed": False, } review_obj = await Review.create(**review_data) settings = await Settings.get_from_context(review=review_obj) if not review_obj.text and review_obj.is_good and not settings.auto_response_empty_enabled: add_to_message_queue(review_obj) await asyncio.sleep(0.1) processed += 1 continue if settings.analysis_enabled and review_obj.text: try: analysis = await gpt_client.analyze_review(settings, review_obj) await review_obj.update_from_dict( gpt_client.extract_analysis_data(analysis) ) await review_obj.save() except Exception as e: logger.error(f"Error analyzing review {review_id}: {e}") if settings.auto_response_enabled and review_obj.text: try: response = await gpt_client.generate_answer(settings, review_obj) if response: result = await self.post_comment(review_id, response) if "error" not in result: review_obj.response_text = response review_obj.response_id = result.get("comment_id") review_obj.responded_at = datetime.now(config.TIMEZONE) await review_obj.save() except Exception as e: logger.error(f"Error auto-responding to review {review_id}: {e}") if settings.auto_response_empty_enabled and not review_obj.text: try: template = ( (settings.template_empty_high_rating or config.TEMPLATE_EMPTY_HIGH_RATING) if review_obj.rating > config.NEGATIVE_RATING else (settings.template_empty_low_rating or config.TEMPLATE_EMPTY_LOW_RATING) ) result = await self.post_comment(review_id, template) if "error" not in result: review_obj.response_text = template review_obj.response_id = result.get("comment_id") review_obj.responded_at = datetime.now(config.TIMEZONE) await review_obj.save() except Exception as e: logger.error( f"Error auto-responding (template) to review {review_id}: {e}" ) add_to_message_queue(review_obj) processed += 1 await asyncio.sleep(0.1) return {"processed": processed, "new": len(new_reviews)}